Business Systems Analyst (On-site)

Company Information

O’Brien Steel Service, Co., based out of Peoria, IL, is a family owned and operated steel service center. O’Brien Steel carries a full product line of carbon steel products and has significant processing capabilities. The company has developed a strong reputation by providing our customers with excellent service and quality.

Business Systems Analyst

As the Business Systems Analyst, you are a member of the support team for the implementation, installation, maintenance, training and general support for O’Brien Steel’s ERP, EDI, and other system applications. You will be a primary resource for day-to-day help desk issues, providing users with resolutions while training them to resolve future issues on their own. The responsibilities of this position include, but are not limited to:

• Develop and maintain expert-level knowledge of the company’s ERP, EDI, and other system applications with a focus on designated functional areas and processes.
• Provide day-to-day support by responding to, troubleshooting, and resolving user issues in a timely manner.
• Educate and coach users during issue resolution to improve system knowledge and reduce recurring support needs.
• Identify recurring help desk issues and trends, and develop training, documentation and process improvements to reduce help desk ticket volume.
• Work directly with end users to field questions, address issues and provide guidance concerning the functionality of the system.
• Learn and understand company business workflows across departments and identify improvement opportunities through use of technology or process changes.
• Support the system with emphasis on end user support, help desk management, security, upgrades, testing, debugging, warehouse devices, and reporting.
• Assist with the development and execution of user training.
• Assist with projects related to system capabilities, process improvement and customization.
• Visit O’Brien facilities periodically to work directly with users and better understand their processes.

Position Requirements

• +3 years’ experience at O’Brien Steel or another manufacturing company with an MRP system.
• Working knowledge of Microsoft Office and Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• General understanding of MRP concepts, ERP concepts, and reporting tools
• Strong ability to troubleshoot issues and make system changes as needed to resolve the issue.
• Strong ability to explain solutions and train end users of varying technical skill levels.
• Professional presentation and written communication skills.
• Strong ability to work independently as well as part of a team.

Pay: $54,000.00 - $66,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person